At United Global Security, we follow a systematic and efficient process to deliver top-quality security services. Here's an overview of our process:
1. Consultation: We begin by conducting a detailed consultation with our clients to understand their specific security needs, concerns, and objectives. This allows us to gather important information and develop a clear understanding of their requirements.
2. Risk Assessment: Our team of security experts performs a comprehensive risk assessment of the client's premises, assets, or individuals requiring protection. This involves identifying potential threats, vulnerabilities, and risks to develop effective security strategies.
3. Customized Security Plan: Based on the consultation and risk assessment, we develop a customized security plan tailored to the client's unique needs. This plan outlines the recommended security measures, protocols, and strategies to ensure the highest level of protection.
4. Deployment of Security Personnel: Our highly trained and professional security personnel are deployed to implement the approved security plan. They are selected based on their expertise and experience in handling specific security requirements.
5. Continuous Monitoring: Our security team maintains a constant vigilance, monitoring the premises, assets, or individuals under our protection. This includes regular patrols, access control management, and monitoring of surveillance systems to detect and deter any security threats.
6. Incident Response: In the event of a security incident or emergency, our security personnel are trained to respond swiftly and effectively. They follow established protocols to handle the situation, minimize risks, and ensure the safety and well-being of everyone involved.
7. Evaluation and Adjustments: We regularly evaluate the effectiveness of our security measures and make necessary adjustments to ensure optimal protection. This includes conducting ongoing assessments, gathering feedback from clients, and implementing improvements based on changing security needs.
8. Client Communication and Support: Throughout the process, we maintain open lines of communication with our clients. We provide regular updates on security activities, address any concerns or inquiries, and offer ongoing support to ensure their peace of mind.
At United Global Security, our process is designed to deliver reliable, customized, and effective security solutions. We prioritize the safety and satisfaction of our clients, and our dedicated team works diligently to provide the highest level of security services.
TRUSTED SECURITY GUARD COMPANY
At United Global Security ( U.G.S.) our entire team attentively protects and serves our employees and their assets. Our absolute highest priority is the safety and satisfaction of our clients. We do a detailed assessment of our client’s unique security needs and match skilled and talented officers to accommodate our client’s individual needs. Our experienced management and every single security officer goes to great means to ensure the safety and satisfaction of our clients. Your safety and satisfaction is our business!
TOTAL QUALITY MANAGEMENT
Our administration, operation and general procedures are consistent and conform to all state and federal requirements. Our staff members have been with our organization for several years, Permanent Personnel is our goal. We have developed a strong sense of teamwork, loyalty, and professional attitude within our organization, to provide the best service to our client.
Direct contact, can be achieved at any time, we that good communication is the key to a good client relationship. In addition, our Vice President of Operations and Supervision Team will be at your disposal daily to assure your account runs consistently smooth.
All supervisors are required to receive firearm certification. Each supervisor to take the course designed to provide skills and information necessary to satisfy the state requirements covering firearm care.
A designated Post Commander will perform certain duties to ensure Security Officers performance is being maintained, for day to day operations and overview. Field Supervisor will supervise each location to ensure Security Officers appearance, attentiveness, and knowledge of procedure and general overview of the facility.
SELECTION PROCESS
Every officer, accepted and employed by United Global Security ( U.G.S.) will possess valid state permits and have these in his/her possession at all times while on duty. These permits are issued by the Department of Agriculture and Consumer Services Through the D.O.L. and must correspond to such items as:
SCHEDULING
On a scheduled basis, meetings are held with security officers to review operations, procedures, and techniques. Written tests are administered to review retention and comprehension.
Each job is carefully scheduled so that a master plan exists, then each officer is assigned in accordance with that master plan. This assures coverage of all contracted hours and minimizes unplanned overtime, double scheduling, and so forth. Our security officers assigned close to their homes to minimize travel and cost.
Our scheduling department ensures that all officers arrive at their post at the designated start times. If for any reason any officer does not check in on time, a replacement is immediately dispatched. In case, if an officer is waiting for relief who did not show up for work on time, that officer is required to notify the field supervisor and continue to cover his/her post until relieved.
In the event of illness or accident to the officer on duty, a supervisor who is entirely familiar with the jobsite will assign a replacement guard immediately. If necessary, on-the-job training will be conducted to assure the ability of the replacement guard to perform the necessary tasks.
When notice time is too short, the supervisor will personally assume the post until arrangement can be made to relieve the supervisor.
SUPERVISION
United Global Security ( U.G.S.) staff works 24 hours a day by trained dispatchers who maintain constant radio communication; this enables us to offer instant assistance to offices in the field. Supervisor and radio equipped patrol cars will arrive at the building site on an unscheduled basis. Field supervisors will fill out a security officer evaluation form, which will include, but is not limited to, check for the security officer, uniform appearance, daily reports, or any other special reports.
As a service to you our supervisors will patrol your property off-hours absolutely free of charge on an unscheduled basis. It is through this process of close supervision that we are able to have a constant line of communication with our officers, supervisors in field, the client, and the main office. Each client knows that everyone within the organization is personally involved in assuring the best quality of service is delivered.
Comprehensive security officer supervision is unique to United Global Security ( U.G.S.). It is in our best interest to evaluate the performance of the security officer who is assigned to protect your property.
ON THE JOB TRAINING
Security officers benefit most from a combination of direct exposure to the job-site and classroom. By providing each guard an opportunity to solve problems on the job, under the supervision of immediate supervisor, the officer gains confidence, experience and a better understanding of his duties and the facility.
The officer to be assigned to a particularly location is then trained on the job our field supervisors, at the client’s location, where they become thoroughly familiar with each aspect and unique requirement of the operation. Paperwork will be established, unique to your facility, to adequately document the activities occurring on the property.
S.T.U ( Special Tactical Unit )
U.S.G. is also equipped and ready with our exceptional in house trained S.T.U ( Special Tactical Unit ). This team is hand picked and highly trained in the NSS 3rd Tier Tactical training program
S.T.U Team Members Include:
DIVERSE STAFF
The most important segment of the security program is how well it is staffed. We have many highly trained and capable officers on staff. This assures you of our ability to adequately staff your facility, including emergency coverage.
We have a large staff of security officers (male, female, bilinguals, etc.). Many have been with our company for a long term. We pride ourselves on our Officers attitude, loyalty, and desire to please our clients.
We take great care in screening, testing and training our staff, this screening includes a pre-employment examination, written test, drug tests D.V.M., employment history searches and a thorough computer criminal history investigation.
United Global Security ( U.G.S.) takes sexual harassment very seriously and is not tolerated by the company. It is mandatory for all employees to go through sensitivity training regarding sexual harassment at the time of joining and time to time during their affiliation with us.
HOW WE SELECT & TRAIN OUR GUARDS
Each applicant goes through a multi-step program to gain employment. First, a specially designed application completed. The application is designed to meet the EEO and ADA criteria. No one with an admitted criminal conviction is hired, and basic physical abilities must be acknowledged. We contact all previous employers for the past seven years and each personal reference. Each file is reviewed by our Personnel Department to ensure the acceptability of each applicant prior to the final review by our management.
SECURITY GUARD DUTIES
United Global Security ( U.G.S.) Guards will perform the following functions and duties:
